Refund policy

At Re-Coll, we are committed to ensuring the satisfaction of our customers. Our returns policy is designed to be simple and hassle-free, providing you with the confidence to shop with us.

30-Day Returns Window

• You have 30 days from the date of purchase to return an item.
• The item must be returned in the same condition in which it was received, and it should include all original packaging and accessories.

Free Return Shipping

• We offer free return shipping for all items.
• To initiate a return, please contact our customer service team who will provide you with a pre-paid shipping label.

No Restocking Fee

• We do not charge any restocking fees on returned items.

Exclusions

• Please note that there are no 'final sale' items at Re-Coll, meaning everything purchased is eligible for return within the 30-day window.

Refund Process

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Need Help?

• If you have any questions about our returns policy or need assistance with a return, please contact us 
• Thank you for choosing Re-Coll. We are dedicated to ensuring your complete satisfaction with every purchase.